Uniden Australia is pleased to inform our customers that there are new Australian Consumer Laws (“ACL”) regarding warranties against defects, effective from 1st January 2012. If you qualify as a “Consumer” – under the ACL, we must give the following mandatory notice:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These laws assist to provide clear and concise communication from suppliers to consumers of their rights. Uniden Australia fully supports these laws.

Uniden Australia’s Warranty Terms are fully documented in the Owner’s Manual provided with each product. Additionally these Terms are restated on our web site and can be viewed in the ‘CUSTOMER SUPPORT / Warranty Information’ section on our web site.

Uniden Australia has already taken the following steps to update our warranty documentation to include these new laws:

• We have updated our Terms at the back of the Owner’s Manuals for over 100 products across Australia and New Zealand.
• For products manufactured from November 2011, if new Owner’s Manuals have not been able to be printed in time for the course of production, we have inserted an Addendum sheet into all production stock. This sheet identifies all the new warranty terms for consumers. A copy of this Addendum sheet with the complete statement of Uniden’s Warranty Terms is included below.
• We have updated the electronic versions of our product Owner’s Manuals that contain the updated warranty Terms on our web site since November 2011.

However we still have considerable volumes of stock (“stock on hand”) either in our Sydney warehouse or in the supply chain with our retail partners. This product packaging cannot be opened or tampered with to insert updated Terms without negatively affecting the stock. Therefore due to these serious practical transitional difficulties in updating local warranty documents to comply with the new ACL provisions, particularly with Regulation 90, this stock may contain warranty documents that are not fully up to date with the new consumer laws. We expect this “stock on hand” to sell through the supply chain in the near future. However, consumers can be fully assured that all of their rights required by the new laws will still be 100% supported by Uniden Australia.

Uniden Australia believes that in view of these practical transitional difficulties and given the measures outlined above, we have taken all reasonable steps to convey the mandatory text and information required by the ACL to our end users.

If you have any queries or concerns please do not hesitate to contact:

UNIDEN AUSTRALIA PTY LTD
Service Division
73 Alfred Rd
Chipping Norton 2170 NSW
Phone: 1300 366 895
Email: custservice@uniden.com.au

The following Limited Warranty Terms and Conditions replace the Warranty Terms and Conditions currently contained in the back of the Owner’s Manual. However the Warranty Period remains unchanged and therefore remains as stated in the Owner’s Manual.

IMPORTANT: Satisfactory evidence of the original purchase is required for warranty service.

The warrantor is either Uniden Australia Pty Limited ABN 58 001 865 498 (“Uniden Aust”).

Uniden Aust/NZ warrants to the original retail purchaser only that the applicable product, “the Product”, will be free from defects in materials and craftsmanship for the duration of the warranty period, subject to the limitations and exclusions set out below.

This warranty to the original retail purchaser is only valid from the date of the original sale in the original country of purchase for a Product first purchased either in Australia or New Zealand. It will have no further effect after the applicable and relevant warranty time period has elapsed.

If a warranty claim is made, this warranty will not apply if the Product is found by Uniden to be:

• (A) Damaged or not maintained in a reasonable manner or as recommended in the relevant Uniden Owner’s Manual;
• (B) Modified, altered or used as part of any conversion kits, subassemblies or any configurations not sold by Uniden Aust or Uniden NZ;
• (C) Improperly installed contrary to instructions contained in the relevant Owner’s Manual
• (D) Repaired by someone other than an authorized Uniden Repair Agent in relation to a defect or malfunction covered by this warranty; or
• (E) Used in conjunction with any equipment, parts or a system not manufactured by Uniden.

This warranty covers the Product and included accessories.

This warranty does not cover any claimed loss of or damage to user-generated data (including but without limitation phone numbers, addresses and images) that may be stored on your Product.

If the Product is found not to conform to this warranty as stated above, the Warrantor, at its discretion, will either repair the defect or replace the Product without any charge for parts or service. This warranty does not include any reimbursement or payment of any consequential damages claimed to arise from a Product’s failure to comply with the warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is in addition to and sits alongside your rights under either the COMPETITION AND CONSUMER ACT 2010 (Australia) or the CONSUMER GUARANTEES ACT (New Zealand) as the case may be, none of which can be excluded.

Depending on the country in which the Product was first purchased, if you believe that your Product does not conform with this warranty, you should deliver the Product, together with satisfactory evidence of your original purchase (such as a legible copy of the sales docket) to Uniden at the addresses shown below. You should contact Uniden regarding any compensation that may be payable for your expenses incurred in making a warranty claim. Prior to delivery, we recommend that you make a backup copy of any phone numbers, images or other data stored on your Product, in case it is lost or damaged during warranty service.

UNIDEN AUSTRALIA PTY LTD
Service Division
73 Alfred Rd
Chipping Norton 2170 NSW
Phone: 1300 366 895
Email: custservice@uniden.com.au

OR

BLULINK NZ LTD
Service Division
150 Harris Road
Auckland 2013
Phone: (09) 273 8377
Fax: (09) 274 0009
Email: service@blulink.co.nz